Reviews are deceiving. How do I know this? I questioned the company based on what I read. They proved everything I read was not what they represent. I ordered on a weekend, had an confirmation and a tracking number also on a weekend. In just over a week, I received my order, all the way across the continent, through Customs, over the border and into Canada. The Bracelet I ordered is beautiful and of excellent quality. I would not hesitate to use them again or to recommend them to others!