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Leo S.

Contributor Level

Total Points
81

1 Review by Leo

  • TinyDeal

8/23/16
Verified purchase

My product is not working (not tinydeal's fault) but the customer service is really slow to respond so it has been two weeks and it is still not replaced yet.

They respond my emails every 4-5 days

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TinyDeal S. – TinyDeal Rep

Dear Leo,
Thank you for posting this and bringing it to our attention. And we're terribly sorry to hear about your unhappy experience.
We would like to look into this for you as there seems to have some misunderstands, because we have never been so slow to respond email in our normal working days. If customer service really did, we must tell customer service supervisor and calls for attention.
We'll never stop improving our service system and provide better service.
Hoping for your kindly understanding.

Best Regards,
TinyDeal Team

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