Leora T.

I ordered a baby doll stroller for my grand daughter, The item arrived with defective and missing wheels, After numerous calls to customer services we were told to ship it back for a replacement,
Getting a shipping label off PB's web site was impossible, the app asked for information about the order but would not accept any information we provided, included zip code and name. Never mind that the name and proof of purchase showed on another screen, which could have been easily used to populate the fields and get us the shipping label.
So after 2 weeks and many calls still no shipping label and we get yessed to death by incompetent support staff.
It; s the WORSE shopping experience ever, Stay away from Pottery Barn online shopping