Bad description of product online, and horrible return policy. Bought some cabinet knobs, they were not what was pictured, and the return policy is a restocking fee and must pay shipping. Well that makes a product like knobs unreturnable. It would cost me more to send them back than to keep them. Their customer service department was a little help. Too many other good sites, with customer friendly return policies. Let's face it, you can't always tell what the product looks like from a web rendering.