Leong C.

,...

I have won several gift cards through the play mamemon event and the expiry date is supposed to be 6 months from issue. They took away the gift cards without any rhyme or reason. I doubted their genuity in issuing the gift cards. The conditions stated in the website for the use of the gift card are as followed:-

You need a Qoo10 account to redeem a Gift Card.
You may only redeem a Gift Card by using it to charge your Qoo10 account with Q-money.
A Gift Card is not redeemable for cash.
A Gift Card may not be partially redeemed.
You may redeem a Gift Card which was purchased by yourself or sent to you by other members.
A Gift Card will only be valid for redemption for 6 months from the date of purchase.
Q-money charged by a Gift Card cannot be withdrawn.

IT IS STATED ABOVE FROM YOUR TERMS AND CONDITIONS FROM YOUR WEB THAT THE CARD IS VALID FOR SIX MONTHS FROM THE DATE OF ISSUE AND PROVISION FOR REDEMPTION.IN THIS CASE WHERE IS THE DATE OF ISSUE OF PURCHASE? WHY MY GIFT CARD IS CONFISCATED?
Below are the details;-
My Gift Card: Use / Gift
S$10
Gift Card No.: *******
Expire Date: 2017/02/22
Status: Expired
* Event
Top-up
S$10
Gift Card No.: *******
Expire Date: 2017/02/27
Status: Expired
* Event
Top-up
S$10
Gift Card No.: *******
Expire Date: 2017/03/03
Status: Expired

I still can't fathom why my gifts cards were confiscated as evidenced from the terms and conditions stipulated above. There is no date of purchase or date of issue and I have a relevant qoo10.sg account so where does the six months rule applies? For Takashimaya Department Store VOUCHERS HAVE NO
VALIDITY DATE AND FOR CAPITALAND MALL VOUCHERS, EXPIRY IS FOR ONE YEAR. For groceries, perishable, pharmaceutical items, do consider buying from NTUC FairPrice, GIANT, Big Box, The Seafood Market Place By Song Fish, Cold Storage Singapore, Prime Supermarket, Sheng Siong, Redmart.sg, Guardian Singapore, Watsons Singapore, Unity, CARiNG PHARMACY, JUSCO AEON, Tesco, Parkson as they have lucky draws, dicounted vouchers for further purchases and rewards points using Credit, Bonuslink and PAssion Card for seniors on certain days and 3 days special for perishables. For electronic and electric items buy from Courts SG, Harvey Norman, BEST Denki Singapore, Challenger with promotional
Free gifts and delivery, Carousell, Shoppe, Gumtree Singapore, Locanto is another avenue where you can get
Cheap deals. Do consider departmental stores such as Isetan Singapore, METRO (Singapore), CK Singapore Marriott Tang Plaza Hotel, Takashimaya Department Store, Isetan Singapore, OG, Robinsons, John Little Singapore, Plaza Singapura, Hillion Mall, Tiong Bahru Plaza, Singapore Meida Ya, Tiong Bahru Plaza, Jurong Point Shopping Centre, Causeway Point, Singapore, YewTee Point, Singapore, Anchorpoint, Singapore, Frasers Centrepoint Singapore, The Centrepoint, Orchard Road, ION, THE PARAGON, Jem, *******@somerset, Parkway Parade, Orchard Central, Orchard Gateway, IKEA and online stores like Groupon,(etickets can be cancelled with valid reasons and credited back to my account for further purchases), Lazada, Streetdeal, TAOBAO, Shopping, ZALORA, Amazon Global Selling South East Asia & ANZ, ASOS, Reebonz, Booking.com JuzToday.com, Expedia, for dining, goods, beauty&spa deals, clothings, travel, furnishings etc. Althernatively do try warehouse or close door membership sale. I lost my postage fees when I returned items that are not true to expectations. Some sellers do not even respond to queries. I will buy less from this online shopping portal from now onwards as this reflect badly on the ethics of this site
Subsequently I received this message from the unhelpful customers service
Dear, customer
Good day to you.

We are sorry for the inconvenienced caused

Hence we unable to assists further.

Unnecessary reply only will lengthen the issues.

Thank you. This is the answer I received from Qoo10.sg