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leonb117

Leon B.

Contributor Level

Total Points
81

1 Review by Leon

3/16/20

STEAR CLEAR OF THIS! ITS FALSE ADVERTISING ON ITS BEST
If this was an honest company they would change their sales pitch to we will deliver at some point and "we will try our best to be next day" or we will sell you the burger but keep the patty.
We started our dealings with these people 4 days before our honeymoon, even in a third world country like Brazil where my fiancé is from that is plenty of time to get things sorted.
First transfer of £9k bounced back not their fault, we lost a day, and because they come out as capable of delivering your order the next day, we trusted the image of the company and placed the order again. After advising them of the delay we paid the money a second time at 1400 we heard nothing from travel fx, no emails on junk or inbox.
They close at 1630 so we assumed someone was dealing with our order and an email would follow. It did but it was at 8am the next day asking for extra security checks. The money had not been dispatched.
Called the customer service to only receive the most appaulling treatment we have ever experienced, asked to speak to the manager Darrel and it was even worst, they must be on some kind of power trip that they operate from the office of the Wolf of Wall Street
BOTTOM LINE
The only conclusion that we come to is that the 5 star reviews are fake and the only real ones are the ones to mention the delivery issues. Its almost like they try hard to not fulfil their promise.
Beware!

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