Leonard Z.

My recent experience was that site is malfunctioning all the time, not reliable to sell or buy tickets. I tried to list opera tickets for sale. We tried to call their customer service and someone on their customer service side was barely speaking English. He told me site is "not working well" but we should try in one hour. I explained to him that I saw same not working results last 2 days and tried 3-4 times already. He told me he has no idea. The impression we had was that customer service is likely not US based and agents barely speak English and are not really interested to speak to US based customers, since it is very difficult for them to understand questions from US based consumers. We decided to not use Stubhub anymore, out of concerns for lately deteriorating quality of the site, as well as concerns that site may not be longer safe to post financial transactions.

We have been using Yahoo for 10+ years and saw its service deteriorate to lowest possible point. Technologically Yahoo now lags behind competition in multiple aspects, including basic screen design quality, speed of response, ability to sort emails. However, their biggest downfall has been in support services for both, individuals and small businesses, which may explain why customers are leaving and why online feedback is so negative. Company is agonizing, applying extra charges to customers for services often not rendered, mishandling accounts, trying to maximize revenues one last time. Those of us who lately tried to reach their customer service know that even 3-4 hour wait will not get you connected to support specialist - likely because services simply don't have anyone to respond, having email response only. As we know this is usually a beginning of the end. To not face surprise interruption of services, users may want consider looking at other providers as soon as possible and instead of fixing email or web hosting issues, or fighting incorrect charges posted by Yahoo, focus on running their business. Adequate web hosting and email services are offered by 100-s of decent providers - it is commodity product and only customer service differentiates companies. Company failing its customers, like Yahoo, can literally put small business out of business. I am moving to one of smaller providers, whose support team picks up within 30 sec of the calls (we actually timed it multiple times). Their cost is comparable to Yahoo's, but we would gladly pay double just for the piece of mind such fast 24/7 service level provides.