I prepaid a car rental though Hotwire and at end of car rental, the actual charge for the car was $58.00 less than the amount Hotwire took to prepay the booking. And they sent me this cockymamie email to justify not refunding the difference.
"Thank you for contacting Hotwire Customer Care regarding your reservation with Advantage, Hotwire Itinerary *******774. I recognize you are requesting to clarify the receipt the car rental agency provided to you. I regret the inconvenience this has caused you. I am pleased to provide information on this matter.
We received your documents and as we review, I can assure you were not overcharged. The car rental agency may have shown you the Hotwire rate. Please be assured these base rates are specially negotiated for Hotwire, and are generally lower than the available rates presented to car rental customers booking directly. Our Hot Rate® Cars are non-commissionable, meaning rental agency do not pay us for bookings.
We ask our car partners do not disclose the Hotwire rate on their receipts, as it leads to confusion. We addressed this with the rental agency directly, to prevent this situation from occurring in the future.
Please accept our apologies along with 25 HotDollars, which we have added to your Hotwire account under *******@yahoo.com. You can use HotDollars to book any Hot Rate® Car or Hot Rate® Hotel on the Hotwire site.
Each one is equivalent to one U.S. dollar in value and is available for one year from the date of issuance.
A separate email will be sent to you with more information about how to use your HotDollars. Keep in mind that you will still be required to enter other billing details to cover any amount beyond your available HotDollars. Any remaining HotDollars will stay in your account for future use. Please note that your HotDollar credit will expire on the 5th of August 2018."
So, if your want to book something in the future, be aware that they will scam you like I was above.
Based on the customer's order we offer a completely optional sale item at checkout. Dermstore does not charge customers for any products they have not authorized, customers can easily opt in or out of these sale items at the moment they are offered. If these items were added by mistake, no worries, simply give us a call or send us an email and we'll be more than glad to give you a full refund for those products.
For this or any additional questions, please reach out to us at 1.800.213.3376 or via email at service@dermstore.com. Our customer service is open Monday through Friday 5am - 7pm and Saturday 6am - 4pm.