Leonard R.

I recently stopped doing business with this bank. It was a hard decision to make because the people at my local branch were always wonderful. The people I had to deal with on the phone were incompetant, poorly trained basically useless.

Straight Talk is a cellphone service purchased through Wallmart.
The coverage is not bad, but the customer service is the worst I have ever encountered. All calls to customer service go to India. It took me three tries to get someone that I could understand. Even then I'm not sure she comprehended what I was saying. I called because my phone was shut off on 6/6/2011.
I purchase 1000 minutes per month and my current month ran from 5/25/2011 to 6/24/2011. I was told that I had used my 1000 minutes up and would have to purchase more minutes. My call log on the phone showed I had used only 326 minutes so I requested a copy of my calls showing how I used the 1000 minutes.
They refused to give it to me. Finally after speaking with a supervisor I was told that I would have to send them a notorized letter (cost more than 1 months service) with:
My name
My address
My home phone number
The phone number of the phone in question
The serial number of the phone
A photo copy of the back of the phone showing the serial number (this was the impossible part since the serial number was too small and showed blurry on each copy)
The date range requested
And finally the reason for requesting the call logs.

WHAT A JOKE!

Don"t use this company.

I purchased a GE Builders Special Appliance Package.
Three appliances were stainless steel with black sides and trim and one appliance was stainless steel with light gray sides. They are unacceptable for use in any kitchen as a set.
The company was contacted but was not helpfull.