Leonardo M.

Order# ******* timeline

Jan 9,2019
Purchased Ashley Furniture, Bellaby bedroom set from 1StopBedrooms.com; received email confirmation.

Feb 8,2019
Received email confirming bedroom set arrived Jan 19th at the logistics warehouse and will be inspected then scheduled for delivery.
I responded advising it has been 1 month since the purchase date and the estimated delivery date is today (Feb 8th). I asked for the delivery to be expedited.

Feb 11,2019
Logistics company advised the order is ready for delivery and I should expect a call to confirm date.

Feb 15,2019
I emailed logistics company requesting delivery date.

Feb 18,2019
Delivered.
Dresser arrived with damaged frame and drawers.
Signed and wrote notes on delivery confirmation page, delivery team confirmed my notes and took pictures for their reference. Note: delivery is an outsourced logistics company, as they only pick up & deliver new furniture from 1StopBedrooms warehouse.

Feb 19,2019
I emailed and advised logistics company damages. Asked for direction and next steps.
Feb 20,2019
I emailed 1Stopbedrooms pictures of damages and delivery confirmation page with notes asking how and when this would be rectified.

1Stopbedroom responded and advised someone will contact me shortly.

Feb 21,2019
I send an email requesting an update.

Logistics company replied advising they have forwarded my email to the "right people" at 1Stopbedroom.

March 9,2019
Technician arrived, attempted to fix but did nothing, must order parts.

March 19,2019
I emailed 1Stopbedrooms since I have not received any correspondence regarding the next steps towards a resolution.

April 2,2019
Received April 5th shipping confirmation of parts needed to repair dresser.

April 4,2019
Received replace/repair parts.

April 9,2019
I emailed the service center asking when the technician will be scheduled to complete repairs since I have received the parts.

April 21,2019
Forwarded my April 9th email asking for an update.

April 22,2019
1Stopbedrooms responded advising a certified technician will contact me to schedule repairs.

April 30,2019
Have not received any updates. I emailed 1Stopbedrooms.

May 9,2019
I emailed 1Stopbedrooms.
Technician installed parts delivered April 4th.
Dresser still has issues; drawers do not close properly.
I asked how and when this will be rectified. Also, asked when I can expect a response.

May 10,2019
1Stopbedrooms responded advising they have not received report from technician, but someone will contact me once they do.

May 14,2019
Received email confirmation of work order for a replacement dresser to be delivered within 10 business days.

May 22,2019
Received email confirmation of dresser arrival at the "White Glove Delivery Terminal". (this is the terminal. See link below regarding their order>delivery process.

June 2,2019
Very upset, I emailed 1Stopbedrooms asking to deliver the dresser and have this rectified immediately.

June 3,2019
1Stopbedroom advised the delivery will be set up as soon as possible.

June 5,2019
(New) replacement dresser out of the box arrived with various damages.
I documented damages on delivery confirmation page & took pictures. The delivery team took pictures, signed and confirmed my notes.

June 6,2019
I emailed 1Stopbedrooms details of damages along with pictures asking for an immediately resolution to this purchase I made over 5 months ago.

June 11,2019
No response as of today.
Forwarded June 6th email asking for a resolution along with this timeline.

Link to delivery process:
https://cdn.1stopbedrooms.com/skin/frontend/onestopbedrooms/default/images/new/delivery-process/delivery_map.png