Leonard C.

On march 18th ordered a bed frame from wayfair which said it would be delivered in a few days. It is now the 5th of april and have only received part of the bed. Not to mention they were continually attempting to charge my card for the item. They said to make sure the funds were still available. Had to pending charges for the same item. Then both of them posted! I spoke to a different person for the next 4 days and they explained my card was not charged for the item twice but that the pending would come off. I spoke to my bank numerous times who explained the funds would go back on when wayfair refunded the money for the extra charge. Spoke to someone from there case management team who explained it was the fault of the bank and kept pushing the date out for when the charge would drop off. They tried saying they voided one of the charges. Then it was turned over to the finance department by a regular representative. She sent the information over to the finance department and soon I received an email back from her stating the finance department found the problem and refunded one if the charges. The next day I had my funds back into my account. Then the rep from the case management team sent me an email stating the funds were back on my card like she had told me to just wait. She explained basically it was the fault of my bank and that they had voided it. I responded back explaining I received an email from the finance department stating it was wayfairs fault and I was double charged. I went in to explain they had to REFUND the charge and it was back in my card the next day. Of course I didn't get a response back. I am still waiting for the rest of my bed which is still sitting in Georgia and I live in missouri.