SHARING MY EXPERIENCE TRADING BITCOINS USING FURCOINS (https://furcoins.com/)
Jan 8 furcoins received my payment to buy bitcoin amounting to USD 1022.09 thru western union
Jan 9 furcoins confirmed to send bitcoin to my wallet, waited for 6 hours, to my surprise furcoins send it to the wrong bitcoin address (very unlikely)
Furcoins confirmed bitcoins has been sent to my correct wallet, I am still waiting for bitcoin to be deposited in my wallet for 24 hours now.
Which is way beyond what furcoins guarantee to its customers of 45 minutes 6 hours waiting time to be deposited (see faqsection https://furcoins.com/faq/)
Ive been requesting several times already for a screen shot from furcoins system showing that furcoins already sent bitcoin in my wallet furcoins wont provide it
It should be similar to a customer sending screen shots confirming payment made thru western union or MoneyGram
Under its faq section (https://furcoins.com/faq/)
Why did I not receive the coins after paying? If your payment has been received and you do not get the bitcoins within 6 working hours after paying (maximum delay), contact the customer care support
24 hours passed, still no bitcoin deposited in my walletKeep coordinating with furcoins customer support, all I just get is hold just hold
How can I prove that a bitcoin transfer was made? By checking http://blockchain.info/address/youraddress you will be able to see the records of the coins that were sent to or from your address.
no transactions have been made on my address for 24 hours already (very very unlikely)
Stanley jones
Financial officer Furcoins
+1 *******808
Cont. Update status
Jan. 10 furcoins claims technical problem associated with my wallet which made the bitcoins sent to bounced back and reassured bitcoin will be in my wallet in the next 3 hours.
After more than additional 6 hours waiting, furcoins claims that my wallet is deactivated and my wallet is unable to accept transfer of bitcoins
Ive been requesting several times already for a screen shot from furcoins system showing proof that furcoins indeed sent bitcoin in my wallet furcoins wont provide any at all
SUMMARY: still no bitcoin in my wallet (01/11/2018)
Should I be worried on such delays?
(01/12/2018 STATUS UPDATE)
after furcoins found out that i shared my experience in the web, below is their response.
let me know your thoughts about it
We wish to inform you that everything in respect of your newly provided bitcoins wallet has been noted and your bitcoins ready for transfer to your new wallet
However, it is with greatest dismay and shock that our Monitoring Team inform the Board about your write up on various platform on the internet deliberately calculated to slammed the image of this platform.
In view of that, an investigation has commenced to ascertain if you actually did before any step can be taken in respect of your Order
Accordingly, your hasty conduct has placed your Order on hold
While we enjoined you to desist from further unwarranted write up, we shall get back to you on the decision of the Board
MY RESPONSE
The reason I chose Furcoins from the beginning is the Positive reviews and customer satisfaction I read thru other platforms as well and in the review section of your website.
I was optimistic I could experienced also what others had CUSTOMER SATISFACTION.
After being patient with Furcoins for over 24 hours waiting, it is a big consideration and gamble on my part.
What I shared in the internet is what I experienced using your platform. To my dismay, the review I send to your website was altered entirely.
Points to consider
1. Furcoins failed to deposit by using wrong Bitcoin Wallet Address from the start.
2. Furcoins failed to deliver within 45 minutes 6 hours (maximum delay) as stated in your website. (over 24 hours still no btc in my wallet, But I still believe Furcoins can deliver)
3. Furcoins failed to provide proof showing my wallet is deactivated and unable to accept bitcoins despite numerous request.
4. Furcoins customer care support does not reply as needed even its 24/7 as it claim.
5. Furcoins failed to provide real time update knowing our Time zone Difference
All of my concerns with you are supported with screen shots so it can be simplified for Furcoins to resolve. And it should be vice versa if you have any concerns especially with my BTC Wallet Address
To summarize: I made my payment in full to purchase bitcoin and Furcoins failed to deliver my bitcoin as scheduled. SIMPLE..
More than 24 hours delay to deliver is an unacceptable to any customer who believe in Furcoins that it can deliver as it claims.
I believe it is my right to have my payment be refunded as soon as possible. No need for the board to waste any more time.
PS: refund within 5 business days from day of request. (https://furcoins.com/terms-and-conditions/)
