We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Leobardo M.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests

Member since December 2018

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    52

Review Distribution

1 Review by Leobardo

12/9/18
After a misunderstanding, The owner Dimitriy contacted me to explain the security procedures and offered me a quick solution. Thanks to him I saw a big smile on my wife's face!

Thanks Dimitriy and Russian Flora!
dmitriyp8
Dmitriy P. – RussianFlora Rep
Dear Leobardo, thank you for your review that would help us improve our service.
We understand your experience wasn't a positive one and we are truly sorry.
We've been in this business for over 14 years and unfortunately frequently faced an online fraud, so over the years we've developed policies that help protect card holders against online fraud and also protect transaction legitimacy.

Here is the page that describes the policy:
https://www.russianflora.com/phone-verification-procedures

We never ask our customers to provide a full card number OR share any other information that is not legal within the United States to request to prove that you are indeed an authorized holder.

Should you wish to try our service again: as a company owner - I am gonna offer you a free Chocolate gift with any order or $25 store credit.

Once again, I am sorry that we failed to meet your expectations.

Regards,

Dmitriy & RussianFlora.com Team

Leobardo hasn’t received any votes.

Leobardo hasn’t received any thanks yous.

Leobardo doesn’t have any fans yet.

Leobardo isn’t following anybody yet.

Similar Reviewers on Sitejabber

vickym80
1/23/19

RussianFlora Customer Support is great! Not only a lovely young lady helped me to choose the...

carlosa154
12/13/18

I ordered from RussianFlora twice since last year and have been pretty happy with their service....