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Lenore P.

Contributor Level

Total Points
95

1 Review by Lenore

  • Snapfish

2/8/16

I have been a loyal snapfish customer for several years now and have printed dozens of 12x12 photobooks (nearly all at a maximum of 150 pages each), Christmas cards, approximately 30 canvases, and hundreds of prints. I have never shopped for photo products from a competitor and had always had a wonderful experience with snapfish's site and the product until the classic site stopped being available just recently.

I recently learned that all projects I created prior to 2014 were just deleted/gone forever/completely inaccessible. For years (which had always been the case until recently), I wrongly assumed I would be able to continue to access my older projects as I often will re-print older projects to send to family members or to add to them with new pictures once additional old family photos become available. I spend nearly one hundred hours creating each book memorializing family memories and trips and to just lose a collective thousands of hours of hard work is devastating. I have created books of old family photos once family members have passed and have distributed several copies to several family members. It was heartbreaking to know these projects were just gone and that I cannot re-order them for other family members and cannot add more pages once additional old family photos become available. To me, pictures are the most precious material possession because they capture family memories and events, and, to just lose years of work and not be able to re-print or add to them is devastating.

When I attempted to communicate with a representative about how upsetting it was to lose all access to years of hard work of compiling family memories, the responses were robotic. The responses were clearly copy and pasted responses and did not answer my questions. It was disappointing to not even be able to have simple questions answered. Once I pointed out that they were not answered my question, they eventually just stopped responding and left the conversation without even saying good-bye.

Even the projects that did copy over to the new site from the old classic site are completely ruined, and, in order to reprint, they need to nearly be completely redone as the fonts, layout, and background are either completely different or just gone entirely.

Further, the new site is horrendous. I am finalizing one prior project I had started on the classic site (that I had to completely re-do the 86 pages I had previously created since it was converted from the classic site to the new site and was completely ruined), and, each page takes me at least 10x longer to finalize. The new site is absolutely horrendous. The flexibility I once experienced with being able to modify the text and the layouts is no longer available. It is now impossible to spell check. I use to be able to clearly see all of the text I was writing, and, now it is impossible to see.

Once I finalize this last project, absent being able to have the same abilities from the classic site and my old projects from the classic site, I will never start a new project with snapfish. I have started looking for a comparable alternative and am leaning toward shutterfly.

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