This is one of the bad web hosting that I've tried, and how support handles the issues, they disabled the web hosting and terminated the whole account when I had another paid web hosting bill, I try to contact customer service they say no such account.
The VPS account that I did pay for it was disabled within a week after purchase it, I try to get a refund but no refund was issued in my manager's PayPal account.
They removed the account and I had to talk to customer service that dose does not understand anything that I am trying to say!
Very bad customer support, which leads to problems! Not recommended to use the service due limitation as well.
Besides, they do not allow cPanel backup! They disable it so you have to pay more for backup!