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Leigh"Leigh" M.

  • 1 Review
  • 2 Helpful Votes
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Experience: Autos & Vehicles

Member since August 2017

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1 Review by Leigh

Unfortunately I cannot give this company no stars or I would be. After having such a bad service I came online to find some information about the company, I was horrified after reading some of the reviews and shocked that this company is still trading. I ordered a 12v ride on car for my sons 2nd birthday, we received it very quickly which was probably the only good thing this company has done. After opening the cardboard box there was no bubble wrap or any packaging protecting the car, problem number one. The car has scuffs scratches and dents, huge dents on the doors. I was so upset. Contacted the company via the contact us form which stated they would get back to us within 4 working hours (of course this wasn't the case). After a week of emails from us we finally received an email stating: The best solution would be for us to return the car to them and for a refund to be processed as they cannot 100% guarantee the replacement item would not have any damage. I mean what kind of company is this! The car looks like I've brought it 2nd hand from shpock! Now I am furious. Found a number online (I will leave this below) and spoke to a guy who didn't really care about my wasted time and the fact that I was so annoyed with their customer service or lack of, not once was I apologised to for this disgusting service I was just told I am more than welcome for having my time wasted. So now I am waiting on a return label which he kindly reminded me that I wouldn't have to pay for! Excuse me but what did they want a thank you? I then have to package the car up and take it to a ups drop off point, another inconvenience. Once they have received it I will get a refund within 3 days. Luckily I have been organised this year and have some time left to find a reliable reputable company to order my little ones present from. Please please do not use this company they are very unreliable very hard to get hold of and cannot guarantee your child will get the item you have paid for in immaculate condition, something which really annoys me. Do not contact them via the number in their website as you will not get an answer, they trade as Tigristoys.co.uk and their number is 01242 808375. I hope this helps someone who have also been frauded by this awful company.
Julie T. – RideOnCars.co.uk Rep
I am genuinely sorry to read your review. Our staff do aim to respond to all e-mails within four working hours of receipt and I can only apologise that there was a day's delay in this instance. I can confirm your e-mail was received on Thursday and my colleague rang on Friday, then followed up with a written response on Monday. In view of your strong dissatisfaction with the item, we had no problem with accepting a return for refund. We also arranged for the item to be returned at our cost. I must note that we will not tolerate abuse towards our staff and ask that should you have further contact with us, you do so with courtesy. Thank you for your custom and I am sorry we were unable to please you on this occasion. With all best regards, Julie, Tigris Ltd.

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Leigh M.'s review of RideOnCars.co.uk earned 2 Very Helpful votes

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