Leia M.

I ordered a maternity dress from this company in good faith. Never at any point in the order process did it allow me to choose rush order or shipping.
At first everything seemed fine and good. They confirmed my measurements and I was excited about getting my dress. I stated clearly I needed the dress in my confirmation email that I would need the dress to wear by the 11th August and also need it earlier to account for alterations. I was told the dress would take 18 days!
They never gave me an option of paying more for rush ordering or said that shipping would take longer. As a result I received my dress the day before my sisters wedding where I was maid of honour. In this time I have had no choice but to pay more and shop for another dress from the high street which just about fit me being 5 months pregnant.
I had constantly emailed them in this time asking about my dress and they kept telling me to be patient.
My dress was also stuck in France being shipped for 9 days because they failed to confirm the full shipping details. Which again meant me having to do their job for them and begging them to contact the shipping company. Eventually they did it and my dress arrived the next day.
I have requested a refund of which they are claiming they new nothing about the problems or the date that I needed the dress. Yet I have full email correspondence showing otherwise. They clearly do not understand English and are complete fraudsters.
The service they offer is terrible.
I paid £120 and I wish I never had. This has ended up being a disaster. I wish I had seen these reviews before as I never would have ordered.
Sadly it seems I am not the only customer of theirs who has experienced this problem.
I will be taking this matter up further.
Please do not order from them.