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Lee T.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since October 2019

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1 Review by Lee


Avoid helpers choice. In 2017 the system was easy to maneuver on line. But now I'm 2019 when I am looking for a new maid because mine leaves to get married, the tech system is terrible. I don't know who designed it but the old online was faster more efficient. 1. Note: now you can get hold of NOBODY to talk to when u have an online problem. The Chat system just keeps sending you videos you tube to figure out yourself. But this is not helpful because it's generic so you never find out how to solve your problem. After one month o went back to another website. 2. In fine print they say your subscription is automatic renewal. So even if you found your maid they will still bill you. But they don't tell you. When you tell them the problem they send you another you tube! Stop with the you tube. $#*!ty customer service 3. I notice there are lesser maids than before. They have all fled the system because the tech problem is inefficient. So same reason I am not happy with it, the maids aren't too. So you don't get the best ones here anymore! 4. When you say you live in Sai Kung as the system requires you to say where, the system ONLY sends maids in that area! And you can't get out of this. You have to state an area. And you only get maids in that area
I give THUMBS DOWN to Helpers Choice. I can't believe it is IT that spoils the business. They should get rid of the current system and go back to what it was. Simple. Fast. Assesible for maids and employees. Now it's not worth time or money. Please don't bother signing up. Hear it from me. Made me want to give up!

Lee Has Earned 3 Votes

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