Lee T.

Went into North Shields branch looking for a gum shield for boxing. I told a member of staff what I was looking for. She pointed me to the stand. I bought the most expensive one on the rack as you only get what you pay for.
When I got home I googled the gum shield I had chosen, only to find that it was for rugby, football, hockey etc. Not boxing. I took it back for a refund, only to be told they don't refund. They would only issue me a voucher receipt.
The item I bought was not fit for purpose. It hadn't been opened and furthermore, the member of staff showed me the mouth guard she thought I needed.
Now I have a voucher to spend in a shop that I will never go back to again. Surely this can't be right?!
I argued my case but had my kids with me so could only say so much, as I didn't want to make too much of a scene with them standing next to me.
I have rated them 1 star as there is no facility to rate no stars.
Very very poor customer service!