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Leesa C.

Contributor Level

Total Points
86

1 Review by Leesa

  • Jeulia

12/5/20

They have what appears to be a great return/exchange policy. Unfortunately they do not follow it. I put hanged two bangle bracelets. I measured the wrists correctly and followed their instructions. The bracelets are way too small. When I requested to exchange them they expected me to rebuy them at their store with a 50% discount. This was no where in their return/exchange policy. Do NOT buy from them. They are dishonest.

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Jeulia J. – Jeulia Rep

Hi, we are sorry that our service has disappointed you. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. According to your statement, the bracelets you purchased belong to the personalized items, which customers can select the size by themselves. Please note that our size guide is only for your reference since there might be differences due to the measurement way, level of tightness, etc. According to our 30-Day Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html, "Design your own" items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable. Jeulia will charge a 35% restocking fee for the exchange of these items. Meanwhile, customers should pay the shipping fee to send the items back. In order to save your cost and time, we kindly suggest you place a new bracelet with 50% off provided from us, and you can keep the original bracelets. Thank you for your kind understanding. If you want to ship back the bracelets for exchange service, please feel free to contact us at service@jeulia.com, thank you.

Leesa Has Earned 6 Votes

Leesa C.'s review of Jeulia earned 6 Very Helpful votes

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