They agreed price. Said phone was B grade. No problem. To then after check say the mute button was faulty. Put a sim from my work phone in it at counter & called it. Hey guess what it works fine. Mute on off multiple times no issue. Took to another store to be given same price to then after test be told the jack plug was intermittent? Not the mute button then? Reply no just the jack plug. So again I got out a sealed pair of unused earbuds from box & plugged in. No surprise that the system worked fine. Staff not happy to be told they had been filmed throughout from top pocket with own phone & that two stores had different imagery faults with the same phone. Total scam stay away from these awful crooks.