I wanted a coat rack that was out of stock and I had the option to have them let me know if it became available which I accepted. They dis eventually contact me and I ordered the item. I had forgotten that I had a 10% coupon and emailed a couple of days later to ask if they would honor it which they surprisingly did. When the coat rack arrived there was some damage and they offered to take it back at their expense but I asked if I could instead have an allowance to have it repaired since it was large and I had already ripped some of the packing material. Again they accomadated my request and even gave me a credit towards a future purchase. I LOVE THIS COMPANY! They have unique items and respond quickly and professionally to your requests. I will definitely continue to use this as my go to site for home items.