Lee M.

Today, 7/29/2020, was by far one of the best customer service calls I have experienced in my years of conducting business. Our business is new to the world of keyless locks and we are having to learn as we go. Upon installing one of the locks, it was time to program. After programming the lock in the software I was ready to transfer from my computer to the DTM but ran into a MAJOR problem, a missing AL-PCI2-U cable. I was having a hard time getting to where I needed to be in customer service and had started to get discouraged. Enter James Pickens! I explained my problem to James and expressed my concerns. He promised before we got off the phone we would definitely have my issues resolved. With a few clicks of the mouse, James was in my account and identified the problem. There had been an oversight when our locks had been originally configured. The oversight was quickly resolved by James sending me the cable I needed to complete our project. The cable should be here tomorrow. As a small business, often we are overlooked by bigger companies for those companies who can make much larger purchases. James made me feel like we mattered! I told James what it meant to me and our business to have such wonderful customer service. GoKeyless should be proud and thankful to have him as an employee. If we lived closer I would throw one of our good ole crawfish boils for what he did for us! GoKeyless, you are truly blessed to have James Pickens as an employee!