Lee M.

If I could put 0 stars I would.

I should have read the recommendations prior to start working with them.

I paid $2,000 to bring my car from Puerto Rico to PA. It is important to know that there is a port in PA 5 hours away from my house. Even though it is not too far, I decided to schedule my delivery Port to Door.

They lied about so many things, would not answer emails or calls, were very unprofessional and did not take any responsibility and when they did, they had an excuse.

They changed my delivery date 3 times on the shipment website.
The window for delivery is from 9am-9pm and nobody tells you if the delivery is delayed so you waste your whole day. I waited three days all day for this delivery.
The only thing they say is "the driver will call you 2-3 hours prior to delivery" and that is a lie. My driver called me 40 minutes prior to delivery on a day I was not expecting him (three days after they said it was coming for sure).
The customer service is less than poor. The people don't take responsibility for anything. They say they call the customers but that is a lie. "We ALWAYS call our customers I don't know why we didn't." Lies because not once, even when they knew I was not satisfied and my car was nowhere to be found, they didn't call me to let me know that my car wasn't coming.

They blame the carriers for the delays, but will not give you any updates unless you ask and ask and ask. It is very frustrating.

The only person that would answer was Alexis from Live Chat and she "doesn't know anything" and will repeat the same thing over and over again. I contacted every hour one day and she asked me why was I asking every hour and I explained that until she wouldn't give me a concrete answer, I was going to keep asking what was the update of my car.

In their website says that they have 24/7 online vehicle tracking and that is not true.

I asked to talk to a manager multiple times and I am still waiting for their call.

The only person that has talked to me other than Alexis is Alexandra. She says that they have over 500 deliveries and blamed the workload for their lack of service.

I work in customer service and I know what workload looks like, but this is not a problem of workload or things going wrong. The problem of this company if that they do not care for their customers. Their customer service is nonexistent and they don't take responsibility for the lack of it.

On top of everything, they didn't provide my car paperwork back and of course they don't answer the phones.

I could keep going but I am not going to waste one more minute talking about the bad service and the negative experience I had with them.