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1 Review by Lee

10/30/20

We booked a European trip on vacations to go website. We wanted to also, book personalized concierge services. Vacations to go contacted a third party that they use. I will not be booking any more cruises through vacations to go. We usually book 3-5 cruises a year on vacations to go. The concierge services that was provided was awful.The trip wax canceled due to the Covid 19. We are still having trouble getting our money back from the personalized services. If contacted them several times and each time they told us the check was in the mail. Three months later we still haven't received any such refund. In fact we were told they were taking $ 100.00 dollars per person would be deducted for an administrative fee. We will never book a trip through vacations to go. We will now book our cruises through cru con.

kimberlya5
Kimberly A. – Vacations To Go Rep

Thank you for writing, Lee. We appreciate your frustration over the situation and wish we could intervene and get you the full refund you are requesting and to expedite the process. Please know, however, that the refund process, timeline and any cancellation penalties or administrative fees are those of the third party supplier. Vacations To Go cannot influence their policies, processes or decisions in any way.

I do see that our management team has been working diligently over the past few weeks to communicate with the supplier, follow up on and lost refund checks and assist with the initiation of wire transfers. I do hope that you're able to get your refund soon. We apologize again that we do not have any control over the situation and wish there was more we could do to alleviate the frustration you've experienced. Our managers will continue to work with you until the situation is resolved and we appreciate your continued patience.

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