We booked a European trip on vacations to go website. We wanted to also, book personalized concierge services. Vacations to go contacted a third party that they use. I will not be booking any more cruises through vacations to go. We usually book 3-5 cruises a year on vacations to go. The concierge services that was provided was awful.The trip wax canceled due to the Covid 19. We are still having trouble getting our money back from the personalized services. If contacted them several times and each time they told us the check was in the mail. Three months later we still haven't received any such refund. In fact we were told they were taking $ 100.00 dollars per person would be deducted for an administrative fee. We will never book a trip through vacations to go. We will now book our cruises through cru con.