Ordered over $250 worth of merchandise. Had a coupon for $70 off. Received my order a few days later. I returned two items which were valued on my return slip at $90. Returned. Waited several weeks. I was refunded $18. Apparently, if you use a coupon, that coupon is applied back to your refund, and you receive the difference. The $75 jeans I ordered felt a little off and not quite the quality and fit I wanted. Had I known they would now only have been worth $9, I guess I would have kept them. When I questioned customer service, they said there was nothing they could do that that the terms and conditions in the banner of their website were clear, and that they offer no merchandise credit, etc. Will not order here again.