I purchased a pair of glasses about a year in a half ago. Just after a year I noticed light scratches and the coating was coming off. I took them back to the store and the only way I can get them fixed is to PAY for another eye exam, what a scam! I just wanted to get back the glasses I paid for. I am certain I could see better than the employee trying to read my receipt. How is it you spend over 500.00 with all the lens coatings and they only last 1 1/2 years? This is piss poor customer service. I am looking to see if I can get a refund and go somewhere else, maybe I will try small claims court? I complained to corporate. In the 10 days it took them to answer my email I ordered a pair of glasses and received them and they were 155.00 and the quality is much better.
eyebuydirect.com