Despite following the return policy, you will have to fight for "store credit" minus the "restocking fee." The "restocking fee" is on top of paying shipping cost to return the product. Emails sent to customer service are "never received." All this happens only if you can prove the tracking and delivery of the returned product to the company, because they never acknowledged they received the product until my inquiries went unanswered and I had to involve the BBB. Sketchy, at the least.