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LeeAnn H.

1 Level 1 Contributor
  • 3 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Hobbies & Interests, Shopping

Member since January 2016

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    766

Review Distribution

3 Reviews by LeeAnn

1/4/19

I purchased a Winnols Recliner and Ottoman from Wayfair.com on March 27th 2017. After one and a half years I noticed that the seat cushion was hard and and became extremely uncomfortable. I was told by Wayfair to contact Flash Furniture the manufacture of this chair. I began in October, 2018 with numerous emails going back and forth. Flash was aware of the purchase date and all the necessary information needed to obtain a replacement seat and I sent a picture of the chair as requested. I was informed more than once that this seat was covered for two years. Flash had the date of purchase from the first email written by me. I finally was informed in mid December that my request was denied, no reason was given. On December 31 another email by sent informing me that I couldn't get a replacement seat because it was out of warrantee. This I believe was an eleventh hour made up decision because they couldn't be bothered to honor the warrantee. They dragged this on for three months. I would never purchase another product from this company as they can't be trusted. If the warrantee was an issue I should have been informed after the first correspondence and not led astray for several months.

1/14/16

Jane was first rate. She resolved my issue and I was completely satisfied with the outcome. A refund is being processed immediately on a gift card that never was received. Raise is a wonderful company, everyone is friendly and couterous.

1/11/16

I have purchased many items from Wayfair and even if there is an issue they stand behind everything they sell. There Customer Service has been wonderful. They are a first rate company and I plan on purchasing from them indefinitely

LeeAnn Has Earned 4 Votes

Leeann H.'s review of Flash Furniture earned a Very Helpful vote

Leeann H.'s review of Wayfair earned 2 Very Helpful votes

Leeann H.'s review of Raise earned a Fraud Buster vote

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