This company fully stands behind their product and their warranty. We had the garage floor put in and after spending some time on the surface we noticed the grit was inconsistent. I called, and they scheduled quickly to come out to assess. The crew agreed and not only spent time informing me what went wrong and how it would be fixed but they were sincerely apologetic. The repairs were done in a timely fashion. As we got through winter, we than noticed some peeling. The crew came back out to assess, stated that the fix in the grit unfortunately resulted in the protective top layers not bonding together appropriately. The crew coordinated it so that the whole floor was redone versus just spot repairs so we have the quality product they sell. The staff was very friendly and helpful.