Lea R.

I returned both items, indicating I would be doing so when I filled out the return info online. Both were in the box, and I was impressed that they issued the refund so quickly after I put the box in the mail! Oops--they gave me credit only for one item (the cheaper one, as it would happen.)

I called the customer service line and was happy I got to a real human quickly, but she was not at all apologetic or sympathetic. I did not have access to the tracking number, and the order #s were not sufficient. She made it seem like I was totally irresponsible for not having the tracking number ready.

When I finally found the tracking number, I called back, and he explained it would take about 14 days to process. I have NEVER returned items and had them not locate what was in the exact boss. I understand mistakes happen, but for a simple one like this, there should be an easy fix. A better company would have immediately issued a refund to guarantee a happy customer. Instead, I will wait on pins and needles to see if the refund goes through.

Another issue is that the site doesn't usually post dimensions of its products. I ordered earrings on a whim, thinking they'd be a certain size. The earrings were GIGANTIC upon arrival, though. There was no description indicating how big they'd seem. Adding product descriptions would be a simple enough fix for the web producers.

Won't be shopping with them again.