Leanne S.

I wish I had gotten the name of the little snot that refused to cancel my membership when it's for severe health issues. If I had known they would make me come in during a plague, when I'm incredibly high risk, and then refuse, I would have contacted the BBB first. I have NEVER had such a horrible experience as with Planet Fitness. Have you dealt with insurance company? They're a treat compared to PF. You have to deal with only the local franchise and I've met ONE person in TWO YEARS that wasn't rude and/or inept. Think twice before you have anything to do with this horror show of a company - ANY other gym, even in a prison, would have to be an improvement. I really, really hope people check the reviews and take them seriously or they will absolutely regret it.

Some little idiot overcharged me by $60 for Easter merchandise listed as 90% off, then rang up four items over a dozen times - most of the time without the 90% off either. I've been trying to get my money back since APRIL. Multiple calls to CS, where they sent my info to a manager in the entirely wrong state. They keep referring me to a store manager, but they've never once answered a call. If you make the mistake of shopping with Walmart, watch every single price, because after all of this, I have no doubt they do this on purpose hoping we won't notice.