Leanne R.

I have shopped online Venus for 9-10 years my closet is 50% Venus clothing. Some clothes are good quality and some I returned are horribly cheap. I love the syles and colours. For the past year i have been trying to unfreeze my account. They froze my account after there own mistake! I had three seperate orders that never showed up and when i called them the customer service agent said she could not find the orders on her end and that she thought it was fraudulent and that i should refuse the charges for it on my credit card. So i took her advice and did just that! Then they froze my acount not letting me make orders. I talked to custer care again and she said she was emailing the finance department. This is the same response as last 3 times ive called to get this rectified. I have never recieved a call back or an apology for there mistake! In fact there representative said they have probably refused me as a client. Hu! 9-10 years of my Canadian money and expensive rate shipping down the drain as in not appreciated at all. So disapointed and pissed off. I love fashion and do love online shopping! It really is there loss! Very poor service.! Uh hu! And get this if i want to unfreeze my account Venus wants me to pay for the 3 orders that i never received and refused on my credit card by the advice of there customer representative. Go figure! Get real eh!