Leanne R.

Book an all-inclusive trip with Hotwire only to find out that we have to pay $630 for my 13 year old to stay. Hotwire had messed up our order up. It was upsetting cuz Hotwire said we had to come up with the money or our child would have to be out for 7 days while we were in Mexico. We had all our information right when we booked our trip and when you are a regular person trying to take your kids on a vacation $630 is not easy to come up with even though they were going to pay back to us when we got back to the States. We had to scrape up every little penny so our 13 year old would not be out on the streets and try to figure it out. This totally ruined our vacation and all the little things that we wanted to do while we were there. We will not be using Hotwire anymore.