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2 Reviews by Leanne

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Bank of America

Bank of America


The customer service is really hit and miss from what I can tell. I opened an account the day before yesterday. I've had to call them three times since then, The first time was no help what so ever. I had got an email saying that my application was approved but there was a problem processing my deposit and to sign in to online banking but I didn't have a password or username yet because my account was new. She told me I couldn't access my account over the phone because it was new and they didn't have enough info to confirm that I was me and that I would have to drive to the nearest physical location to access my account. When I informed her that the closest brick and mortar bank was four hours away in Philly she said it didn't matter and if I wanted access to my account that is what I would have to do. Well, I wasn't doing that so I hung up and tried again about an hour later. The second was very very helpful she asked me a set of special questions pulled from various sources to confirm my identity and said that since I live outside of the (I believe this is what she called it) footprint area that I could get my account info over the phone. So that was great but when I tried to sign into the online banking I needed to verify my account and the only option to do this was by text. My phone was stolen a few weeks ago. So I had to call one more time. The woman I spoke to this time was somewhere in between the very nasty first call and the extremely sweet and helpful second call she said that I need to change my phone number and it had to be a cell phone. I'm not very happy with this. I have never heard of a cell phone as a requirement for a bank account. She also said that because my account was so new they couldn't confirm my identity and I would have to drive to Philly to change my number. So I tell her that is never going to happen and she tells me they sent a package out to me when my application is approved and if I wait until I get that I will have my debit card and be able to confirm my identity and change my phone number. When I asked her about those special questions the second woman had asked me she said they didn't have anything like that but of course they do because I had just done it. I'm really hoping that once I get my packet and my online banking setup things calm down and I won't need to call customer service again.

Tip for consumers: Make sure to give your cell phone number and not a landline when you apply for an account. If you get a bad customer service experience just hang up and call back until you reach some one better.




I used this service to write my resume and landed THE BEST job I have ever had in my life. No problems with canceling and I would definitely recommend this service to anyone looking for employment.

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