leanne e.

Ordered 2 items on 24/10/15. Finally got refund on 26/01/16 ( via Paypal) as items had not arrived.
Terrible customer service, who make numerous excuses and even try to blame delays on the fact it is winter.

Have made several orders with this company and have always been impressed with the quality of items and the price.
I have had a few issues when items are shown as available on website which are subsequently sold out when I try and complete checkout.
Professional customer service team who offered immediate free collection when incorrect item was shipped and arranged replacements quickly.

Prior to purchase spoke to sales team to ensure that Bed would be delivered by 2 man courier and taken to ground floor bedroom, as shown on website.
Purchased 4ft divan bed with mattress and booked specific delivery date. ( 20/01/15), as items to be delivered to elderly lady, who needs to have someone at the house to accept the goods for her.
Divan base delivered by solo courier who would not take any further than front door. Mattress was missing.
Worldstore did not respond to email that day, 20 minutes on hold to speak to customer service, who could not locate mattress.
Following morning,, another 20 mins wait for customer service to inform us mattress would be delivered by 12; 00. It arrived at 13:30 again by solo courier, and was the wrong size.
Once again, no response to 2 emails. 18 mins on hold to customer service, who informed me that paperwork would be sent to me enabling me to book date for delivery of correct mattress ( and collection of incorrect shipment). 24 hrs later, no paperwork.
Order was cancelled.
23/01/15, new mattress delivered, with no notification from worldstores to expect the order. Mattress appears to have been damaged in transit. 3 x 15 min calls to customer services and as yet unable to get through.
Probably worse service i have ever experienced. Would avoid this company at all costs.