Leandro V.

Just Irresponsible

I bought 2 tickets Dallas / Porto Business class. It cost me about $9000, $4500 each. We travelled from Dallas to Porto on 14 Dec, but we need to change our return flight date on 27 Dec to 3 Fev.

Here is what happens after 4 days of attempts with JUSTFLY costumer care

All the Costumer support you can get is "try to call again in 48 h, since there is no fare available for the new flight".

You can try any date for your new flight, they will always say the same, that they can not book it since there is no fare available yet, and that you should try in 48 h again.

The company that operates our flight is Finnair, so i reached the customer support in Helsinki. They have flights available, they want to help us, they actually could change the return flight date, if JUSTFLY cooperate.

Easy to understand that this is a SCAM, that is taking advantage of your situation. Our seats will be empty at the checkin moment, and they will make more money with the same seats again, in the last minute deals.

It's inaceptable. There's no office you can go to complaint. There is no entity that controls these fraudulent businesses. In Europe there's no way these companies could operate without offering any guarantee to change your flight dates even paying the fees.

Fortunately, my work is related to technology and coding. I have tools to look every single corner on the web where JUSTFLY shows up. So i will make sure that all their reviews will get a copy of my (this) review so less people would fall on this one.

My Name is Leandro
My phone number is **************