Leandro R.

They rather lose a customer that to ship next day air.
Its been more than 5 days since the order was placed and they told me I was going to receive in 5business days. Called UPS and they don't know where the package is. Then I called them back and they said they cannot do anything about it. Then the rep said" we can just give you a refund".
Like trying to get me off the phone and not deal with it. I asked to talk to a supervisor then this lady named Leah, said the same thing the rep said. With a rude tone of voice and poor customer service. Forgetting that Im the customer and That I have the right.
I just cannot understand how a company doesnt care about the customers on providing solutions and making the customer happy. I wouldnt recomend this company to anyone due to lack of customer service and "them doing me a favor" a refund...
When Im the one purchasing a product! Funny!
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." -Sam Walton