Scam Company, making false claims on their website.
Purchased from them all seemed good, the product arrived it worked, my daughter enjoyed it. A few months later it stopped charging although the charging light still came on so not an issue with the charger, I thought no problem they have a 2 year warrantee. I submitted request to return and only got an automated response. I tried again, same thing. I tried chat, no response other than automated. I tried to call them, the number is no good. So it seems that they looking at others reviews I got kind of lucky, I got a product but at least if I hadn't gotten a product I could have called scam right away and gotten my money back.