The only reason they're getting one star is because I cannot give 0 stars. Where to begin? I ordered a dress from them on November 25th. The only reason I ordered from them in the first place was because the dress I wanted was only available in an XS/S anywhere else I looked for it. So I place my order on November 25th, early enough that I would receive my product by the date I needed it, December 13th. What a funny joke. The website allows 3-5 business days for processing, packaging, and shipping. I ordered it the night of the 25th so I didn't count that day, as it probably wouldn't be received until the 26th. 27th doesn't count as that was Thanksgiving, a lot of companies give that Friday off so I decided not to count Friday, and then the weekend obviously doesn't count. So I decided on Wednesday, at least 4 business days and 8 days total since the order, that I would email them to check my order status. I got a prompt response, which was nice, they said that it would be shipped either that day or Thursday. OK, cool. So nothing Wednesday, nothing Thursday, so I call Friday. At this point it is 8 days away from the day I need the product, so I'm getting nervous. Well when I call, nobody answers, I leave a message explaining the situation, and about an hour later I have an email saying the product shipped. I am very excited by this as I'm at comfort knowing that it will be here by my date. This is where I get absolutely livid with this company. They email me on the 5th saying that the product shipped, no worries. Then on the 10th, FIVE DAYS LATER, the USPS emails me saying a shipping label is just being created?? First off, I have products that I order and get to my house in 5 days, let alone the fact that they LIED to me to get me off of their back, and in turn the product doesn't ship for another 5 days. This is completely unacceptable. So I need my package technically by the 12th, because my event was on the 13th, and it gets to my house on the 13th, therefore making it an absolute waste of my time and money. Not to mention the fact that I tried it on and it hangs off of me like a garbage bag. Nowhere near being true to size. I thought hey, maybe I'll just save it for the same event next year, but now I plan to return this because not only did it take THREE WEEKS to get to me, but it was a complete disappointment once I got it. I'm so excited that I have to eat the shipping charges to return it too, considering nothing here is my fault, in my opinion. On top of that, I received no receipt with my package so how are they supposed to know it was mine when I return it?? This company will never see another dime of my money and I hope that they don't see any from anybody else. The time it took, lies I was told, and overall unprofessional demeanor of this company is completely unacceptable, and I am very disappointed with my service.