L E.

I needed a replacement crank for my four year old window. When I called the company they said they could send out a replacement part for free. I agreed and thought that was great. The next email I got from them asked that I go to Home Stars and give a review. Since this seemed to go well I gave a positive review. Boy was that a mistake. I first contacted them on June 3rd - now, over a month ago.
When the piece didn't arrive after two weeks I emailed to follow up and was told they would be shipping the piece the following week, they said it was shipped June 26th by Canada Post. On July 7th I emailed again to follow up becz at the point it was six days since they said it was shipped. A few more back and forth emails to see if I received the piece - the answer was always no.
I see the others reviews from unsatisfied customers, and figure they give you the run around and and hope that you will just give up and go away.