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L C.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since December 2016

  • Review

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Review Distribution

1 Review by L

12/7/16
Ordered bike for my son this Christmas, the bike came with the box completely smashed in, fairing all cracked and parts missing, I returned the bike and a second was dispatched, the bike arrived with oil leaking in the box and petrol had been in the tank, once again fairing all cracked, I sent the bike back once again, I was told this bike was now out of stock and had to accept a different bike or my money back, I have already brought all matching clothing for this bike. I said that I would think about this and call them back. I was contacted by them the day after with a very rude angry member of staff saying that I was a LIAR and there was nothing wrong with the bike, before I could even say anything she said they was blocking me as a customer and returning my money... I have never been spoken to in such a bad way, their customer service is very very poor, it's not my problem that they are selling smashed and broken bikes and used. I have since sent back the clothing to my expense, they have on many occasion told me my money will be refunded £649.00, it has now been 10 days since they told me this, I still have not received a penny... every time I call I get an excuse that it's my bank, and the money will take another 5 days, they have also told me I have to pay for the return of a broken bike... another £25.00... I am so angry the costumer service is extremely bad, I am 6 months pregnant and the stress has been unbelievable I still have no money to bye my sons Christmas present... this company and the people running it are rude, aggressive, and are them selfs liars... IF YOU WANT ALL THIS STRESS BYE FROM THIS INCOMPETENT COMPANY... I am in contact with trading standards and my solicitors...

Tip for consumers: Don't bother, if you want to be spoken to like dirt, please read my review

richardb919
richard b. – Funbikes Rep
Hello,

Our company reviews all our feedback and buyer comments and we actively adjust our customer services policies on a regular basis based on your feedback.

So firstly, please let us thank you for your review and comments. It helps us greatly in improving your experience and our customer services processes.

Unfortunately, we are finding it impossible with many of the review sites to be able to accurately locate a customer account or any history regarding your comments or communications.

We have no confirmed record of any customer experience fitting this review account, nor can we verify your exact identity from just your “user name” in our records. We would very much like to investigate your comments and feedback further and find you a satisfactory solution.

Would you please be kind enough to contact our customer support by phone on 01664 498 641 or at cs@funbikes.co.uk and we will look into your issues immediately.

Best regards

The FunBikes Team

L Has Earned 4 Votes

L C.'s review of Funbikes earned 4 Very Helpful votes

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