Ordered berries to be delivered to mother for her 100th birthday. The only delivery window they could provide was between 9 a.m. and 8 p.m. Turned out, she was at birthday lunch at 1:30, when they came by. So she didn't get her birthday gift. When the berries got delivered the next day, they were not delivered by a service, but by an individual who appeared to be an Uber driver or something like that. Completely unprofessional appearance and berries were warm. Gave me the creeps to some degree.