l b.

The Hertz car we rented to drive 1300 miles from NYState to Florida had extremely low tire tread when we picked it up in the pouring rain. When we noticed this, we took it to our local tire garage and they said it was illegal to drive the car in NYState. We called the Hertz rental office in Oneonta, NY where we had rented the car, and were told they would call us back the next day. They never called. We then spent 53 minutes on the phone with Hertz Roadside Assistance, who finally said that they would call us back. They never called. We then spent 3 hours researching and writing to the CEO; Director of Customer Care; President of Rent A Car Int'l; and General Counsel, telling them that we have both been lawyers for 37 years and that we have an undrivable & dangerous Hertz car. It was extremely difficult to find any helpful phone number or email address for Hertz, and they seem to try hard to make it hard. Their inexcusable negligence could've resulted in severe injury or death. They finally brought us a new car & gave us $100. Unbelievable that they didn't thank us for catching such gross negligence and give us, at the very least, a free rental without us even having to ask. If you want good email addresses for Hertz management, go to elliot.org

2 days after my order, Jack's emailed me to call them before they could process my order. When I did, they REQUIRED that I send them a copy of my driver's license "so that they could be sure there was no fraud". WHAT?!?!?! There was nothing about that on their website, nothing when I placed the order, nothing in their email. But now they had my credit card info and I'm afraid of THEIR fraud. This is DISHONEST. No business has ever asked for a copy of my driver's license. My husband and I are both lawyers - no one should give Jack's their driver's license, and no one should order from them. We cancelled the order. But we've now lost 3 days in getting the equipment we wanted, and they still have our credit card info... Truly absurd!