L B.

I should have paid better attention to all of the bad reviews I read on line. Floor & Decor will not replace a floor if you are unhappy with the product, in our case, Luxury Vinyl Plank. We purchased the flooring at Floor & Decor in Everett, Washington. We have been dealing with them for the past couple of months trying to get them acknowledge that the floor is not performing adequately. We hired an installer with 20 years experience who was immediately unhappy with the product. We both agree that something is not right and that the floor is popping up and creaking and cracking when you walk on it. Floor & Decor hired a carpet cleaner to take pictures and review a floor he knew nothing about. Then of course, they came back and said too bad, it was an installation error. They refuse to say what is the problem but our evidence doesn't show an issue with installation. We believe it is the product and the underlayment that they required us to use. We are now out $1800 + install costs. I warn you, do not use Floor & Decor their warranty is not worth a thing. They will continue to deny regardless of the evidence. The quality and customer service is very poor, yes prices are good but that really shouldn't matter.