Several years ago I ordered from this website and experienced no problem. Times change. This time I ordered a product online on a Saturday, and called to cancel it on Monday as soon as the business opened. This company does not answer emails. This company does give the runaround. The reps always said the order was cancelled, but there was always some delay. I received an email that the item was shipped after it had been cancelled, that I should wait until it arrived, call for a free return label, and then call for confirmation that it was returned, etc, etc. Always some excuse. One rep Darryl said he remembered me, he liked me, that I was nice, that he was going to do something to help me. Do not do business with this website. They are not on the up and up. After nearly a month, I turned it over to my credit card company. In less than a week I see I have a refund. Great credit card company. Rotten AllegroMedical.com.