Layne M.

This controller is great! For 3 months. Then it breaks. If yours lasts much longer, consider yourself lucky. I'd read several reviews saying the durability was a huge issue with them only lasting a few months, and I wish I had listened.

Here's how my experience has gone:
Placed an order in July. Received the controller in August (around 1.5 months later, which is reasonable-ish)
Worked great until November, and then I had 1 paddle go out with another one going out.
I sent it in for repairs, which they have great warranty for. But sadly, the reason they probably have this warranty is because deterioration and issues are commonplace and expected.
I did not get my controller back until the end of Januarythis repair process took 2 months.
Got the controller back, and I've put minimal usage on it until recently, and now (March), my controller is short circuiting and none of the paddles work and are unable to be remapped.

It's entirely frustrating to invest so much money and get such little quality. I purchased a skin, new directional buttons, new input buttons, tactile triggers, and the SHIFT paddles.

Overall, the durability is a joke. Don't invest in the shift paddles unless you want to get stuck in the same cycle of breaks and repairs like me. I do love the tactile triggers, they're great. Maybe the buttons are more durable than the paddles? Lastly, I will at least give some credit, as they may have slow timetables but their customer service is helpful and friendly.