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1 Review by Layla

Tilly's

Tilly's

3/26/17

I received great customer service in store at the Roosevelt Field location. I went over the holidays and even though the store was busy, Ashley was very attentive in helping me find a dress for a special occasion. She listened to what I was looking for and while I was trying some dresses on, she searched the store for others I might like and I actually ended up purchasing one of the ones she chose. I also had to return a shirt and that was an easy process.

I have ordered online from them a couple times and shipping is painfully slow. Returning online purchases is much harder than going in store. I called to return a shirt and was refunded the wrong amount. I then called back and spoke to the same person and was refunded the wrong amount again. Finally the last time I called, I spoke to a different person and he sorted everything out.

Another time, I wanted to exchange a product. I sent it back and everything was going smoothly as far as I knew, until they received the product back and said they couldn't process the exchange. I was refunded the money but I don't understand why I couldn't exchange it since the product was in stock. So I just used the money I was refunded, to purchase the item again in a different size. Not too much of a hassle, but an extra step that shouldn't have been necessary. I have now been waiting 10 days for it. Again, back to the extremely slow shipping.

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