Lawrence T.

After seeing many great reviews online, we were excited and happy to see that Alidropship had positively changed the lives of many individuals by allowing them to generate additional sources of income on top of their day-to-day jobs. As advertised on their website, their team of professional works hard creating a premium custom store according to all our preferences and will help us become a dropshipping business owner without actually lifting a finger. How exciting is that! Thus, my Partner and I who are very new to this, have since embarked on this journey since 12 May 2020 and bought the Custom Dropshipping Store - Ultimate Package since it was marketed as "Perfect for a 100% hassle-free start with a store ready to make immediate profits". We have also bought various Add-Ons and Services amounting close to USD $2,000 with the Ultimate Package.

We began by working with our Project Manager on our niche and determined the various categories and theme for the website. This was followed by the uploading of products based on Alidroship Criteria,

A. Add pictures only of a high quality;
B. Edit titles to make them short and well presented;
C. Properly check product's description uploaded from a Chinese supplier;
D. Not leave the information from the suppliers, check grammar and delete factory photos.

To us, apart from the importance of website development, the product pages would be very important as well as these pages are the key to generating an income. This was when our horror began as many of the products uploaded did not adhere to the above criteria set by their team. Out of the 200+ products uploaded, we have only gone through the first 100 of them and many were poorly uploaded.

On top of that, we were avid fans of their website as it is very informative as it serves as a guidance for people who just started out like us. Many of our products have a Product Attribute "Ships from: China". Based on the advice from the Alidropship website, this would not be ideal as this will turn away potential customers. We were advised by our Project Manager that there is no way to remove or add the Ships From attribute. In this case, we will break the sync between our site and AliExpress. We began researching more through Alidropship Website and found that this is a product attribute that cannot be removed but can be amended. We were disheartened that their team of Professionals could have advise us to renamed it to 'Nearest Warehouse' as advised from AliDropship Website itself instead of leaving information that could trace the product to a Chinese Supplier. These are criterias that were set in place by their team but were not followed. If there was already a solution to address this, we expected the team to have advise us on that instead of us having to dig information out from Alidropship website itself.

Over at our main page, we have also requested the team to change the colour of the wordings on the website and the team followed and changed it. However, we have noted from our observations that the computer version of the website defers from the mobile version. So, the words could not be portrayed in the mobile version. So, the words were actually on the picture itself. Thus, the words could not be seen based on the colour we had selected. We were also not adequately advised on this. It was disappointing as it seems like the team merely wanted to get the job done as soon as possible and to hand over a poorly done website to us.

We sincerely hope that they could personally look into this matter. We are very driven and want to make this work, so that we can generate additional sources of income which can positively impact our livelihood. We do not mind sleepless nights working with their team of professionals to improve on our website and continue to purchase the Add-Ons and Services to improve our end to end process as a whole. However, much time was loss as we spent time going through the numerous errors made by them.