LaVette D.

Beware of Overstock. I will never make another purchase from them and I'm closing my account. I bought a Gucci wallet and watch from them and returned items immediately but Overstock sent a bill before they received the items which I didn't pay because items were no longer in my possession. They assessed a late fee. Say what? When I called to complain they claimed it was reversed but there was still a balance of $37. After speaking with three customer agents nobody knew what the the $37 was for which I still refused to pay. So I received a call from a collection agency I presume, requesting payment and I declined to pay because no one could tell me what the $37 was for. Well come to find out it's a restocking fee for the wallet. I've never seen that small detail on their website. How much does it take to put a wallet back? So because I didn't pay $37 they've added another late fee. You would think such a large company would just waive the restocking fee but they would rather continue to harass and ruin my credit. I'm still disputing at this point.